WG96 Official Documents

Privacy Policy WG96 – Personal Data Protection for Malaysian Members

Wg96 respects the privacy of every member. This document transparently explains how we collect, use, store, and protect your personal information in line with data protection best practices.

Updated: 1 January 2026  |  Effective immediately

Your Privacy, Our Priority

We ensure that every piece of information you share with wg96 is handled with the highest level of security and confidentiality.

256-bit SSL Encryption

All data transmitted between your device and wg96 servers is protected with industry-grade 256-bit SSL encryption to prevent unauthorized access.

No Data Selling

Wg96 has never sold, rented, or traded members' personal information to any third party for marketing or commercial purposes.

Personal Data Control

Members have the full right to access, update, or request deletion of their personal data through wg96 customer support channels.

Secure Data Storage

Members' personal data is stored on servers protected by strict access controls, multi-factor authentication, and round-the-clock security monitoring.

Limited Retention Period

Personal data is retained only for as long as necessary for the stated purpose or as required by law. Data that is no longer needed is deleted on a regular basis.

Breach Notification

In the event of any data security breach affecting your information, wg96 will notify affected members within the prescribed timeframe.

1. Introduction

Welcome to wg96's Privacy Policy. This document is our written commitment to every member and user of the wg96 platform regarding how we manage your personal information with full integrity and responsibility.

Wg96 is an online gaming platform operating under a valid licence and in compliance with applicable data protection laws. We understand that privacy is not merely a legal requirement — it is the foundation of trust between us and every member who entrusts wg96 with their personal information.

By registering and using wg96 services, you agree to the terms of this Privacy Policy. If you do not agree with any provision herein, please discontinue use of the platform and contact us to manage your account.

This Privacy Policy applies to all wg96 services, including the official website at wg96.onl, the mobile app, and all our customer support channels. It covers all information you provide directly as well as information collected automatically during your use of the platform.

This Privacy Policy is written in Bahasa Melayu for the ease of understanding of Malaysian users. In the event of any conflict with other translated versions, the Bahasa Melayu version shall prevail.

2. Information We Collect

Wg96 collects your personal information through several different methods depending on how you interact with our platform. The following are the categories of information we may collect:

2.1 Information You Provide Directly

When you register an account or use wg96 services, you may provide the following information:

  • Full name as it appears on official identification documents
  • Date of birth for age verification (minimum 18 years old)
  • Active mobile number for two-factor authentication
  • Valid email address for account communications
  • Bank account or digital wallet details for deposit and withdrawal processing
  • Identity verification documents (KYC) such as national ID, passport, or driver's license
  • Current residential address (for certain processing purposes)

2.2 Automatically Collected Information

When you use the wg96 platform, our systems automatically record certain technical information:

Data Type Example Purpose
Device Data Device type, operating system, screen resolution Optimizing user experience
Network Data IP address, ISP, general location Fraud detection and security
Session Data Login time, session duration, pages visited Usage analytics and security
Transaction Data Deposit history, withdrawals, wagering Legal compliance and support
Cookie Data Session cookies, analytics cookies Platform functionality and improvements

2.3 Information from Third-Party Sources

In certain situations, wg96 may receive information about you from trusted sources, including identity verification service providers, registered payment service providers, and industry fraud prevention platforms. This information is used solely for the purpose of verifying and securing your account.

3. How We Use Your Data

Every piece of information we collect has a clear and legitimate purpose. wg96 does not use your personal data for any purpose other than those stated below:

  • Account Management: Creating, verifying, and managing your member account, including mandatory KYC processes.
  • Transaction Processing: Processing deposits, withdrawals, and all financial transactions securely and accurately.
  • Customer Support: Providing effective assistance when you contact the wg96 support team via live chat, email, or other channels.
  • Platform Security: Detecting and preventing fraud, hacking, money laundering, and any activity that violates the terms of service.
  • Legal Compliance: Fulfilling applicable legal and regulatory obligations, including reporting to relevant authorities when required.
  • Platform Communications: Sending important account notifications, relevant promotions (with your consent), and policy updates.
  • Service Improvement: Analyzing aggregated usage patterns to improve platform performance, user interface, and overall experience.
  • Responsible Gaming: Monitoring gameplay patterns to identify members who may need responsible gaming support.
wg96 only processes personal data on a valid legal basis — whether based on your consent, contract fulfillment, legitimate platform interests, or compliance with legal obligations.

4. Information Sharing with Third Parties

Wg96 does not sell or trade members' personal information. However, in the course of legitimate platform operations, we may share certain information with the following parties within strict and controlled boundaries:

4.1 Trusted Service Providers

Carefully selected service providers bound by strict confidentiality agreements, including:

  • Licensed payment processors and financial institutions
  • Registered identity verification (KYC) service providers
  • Cloud computing service providers with international security certifications
  • Analytics and fraud monitoring service providers

All these providers are only permitted to process your data under specific instructions from wg96 and may not use your data for their own purposes.

4.2 Legal Requirements

Wg96 may disclose personal information to relevant government authorities, law enforcement agencies, or regulatory bodies when required by law or a valid court order. In such situations, we will endeavour to notify you if permitted to do so.

4.3 Business Transfers

In the event of a merger, acquisition, or transfer of wg96 business assets, member information may be transferred as part of those business assets, subject to the same or stricter Privacy Policy.

In all data sharing instances, wg96 ensures that only the minimum necessary information is shared, and all receiving parties are bound by equivalent confidentiality and data security obligations.

5. Cookies and Tracking Technology

Wg96 uses cookies and similar tracking technologies to enhance platform functionality, improve security, and provide you with a better experience.

5.1 Types of Cookies Used

  • Essential Cookies: Required for core platform functions such as login session tracking and security. These cookies cannot be disabled.
  • Performance Cookies: Collecting aggregated information on how users interact with the platform for improvement purposes. All data is anonymized.
  • Functional Cookies: Saving your preferences such as language, display settings, and other preferences for a seamless ongoing experience.
  • Security Cookies: Used to detect suspicious activity, prevent fraud, and protect your account from unauthorized access.

5.2 Managing Cookies

You can manage or delete cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality of the wg96 platform and your user experience. Cookies required for security cannot be disabled without impacting your account security.

6. Data Security

Protecting your personal data is wg96's absolute priority. We implement multiple layers of security to keep your information safe at all times:

  • Encryption in Transit: All communications between your device and wg96 servers are secured using TLS 1.3 protocol with 256-bit encryption.
  • Encryption at Rest: Sensitive data stored in the wg96 database is encrypted using AES-256 standards.
  • Access Control: Only authorized staff who have undergone background checks may access members' personal data, and only to the extent required for their duties.
  • Two-Factor Authentication: Two-factor authentication (2FA) is available and encouraged for all member accounts to add an extra layer of protection.
  • Continuous Monitoring: A 24/7 security monitoring system detects and responds to any suspicious activity or intrusion attempts.
  • Regular Security Audits: wg96 conducts regular security audits and penetration testing by independent security experts to identify and address any vulnerabilities.
  • Incident Response Plan: wg96 has tested incident response procedures in place to ensure any data breach is addressed swiftly and effectively.
While wg96 implements best-in-class security measures, no system can guarantee 100% absolute security. We therefore encourage members to also play their part in keeping their accounts safe by using strong passwords and not sharing login credentials.

7. Your Privacy Rights

As a wg96 member, you have the following rights regarding your personal data. We respect and facilitate the exercise of these rights:

1

Right of Access

You have the right to request a copy of all personal data we hold about you in a readable format.

2

Right to Rectification

If your information is inaccurate or incomplete, you have the right to request an immediate correction at no charge.

3

Right to Erasure

You may request the deletion of your personal data, subject to applicable legal record-keeping requirements.

4

Right to Restriction of Processing

Under certain circumstances, you may request that we restrict how we process your personal data.

5

Right to Data Portability

You have the right to receive your personal data in a structured, machine-readable format for transfer to another service.

6

Right to Object to Processing

You may object to the processing of your personal data for direct marketing purposes at any time.

To exercise any of the above rights, please contact the wg96 support team via 24/7 live chat or email us at [email protected]. We will process your request within 30 business days.

8. Protection of Children's Data

Wg96 is an adult gaming platform designed exclusively for individuals aged 18 years and above. We take the protection of children's privacy seriously and have strict measures in place to prevent access by minors.

Wg96 does not intentionally collect, store, or process any personal information from individuals under the age of 18. Age verification is carried out during registration and may be enforced through KYC document checks at any time.

If we become aware that we have collected personal information from a minor without verified parental or guardian consent, we will take immediate steps to delete that information and close the relevant account.

If you are a parent or guardian and believe your child has registered an account at wg96, please contact our support team immediately for prompt account remediation.

9. Links to External Websites

The wg96 platform may contain links or references to third-party websites in certain contexts. Please note that wg96's Privacy Policy applies solely to the wg96 platform and does not cover those third-party websites.

Wg96 is not responsible for the privacy practices or content of external websites that may be referenced. We recommend that you read and understand the privacy policy of each website you visit separately.

Links to recognized payment service provider websites (such as FPX and DuitNow) are provided to facilitate your transactions; those providers have their own privacy policies governing your information on their platforms.

10. Privacy Policy Amendments

Wg96 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. The effective date of each version will be clearly stated at the top of this document.

For significant amendments that materially affect how we process your data, wg96 will notify you via your registered email or in-platform notification at least 14 days before the amendment takes effect.

Continued use of the wg96 platform after any amendments to this Privacy Policy constitutes your acceptance of the updated terms. It is your responsibility to review this page periodically to stay informed of our latest policy.

All previous versions of this Privacy Policy are kept in our archive and can be requested via customer support if needed for reference.

11. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact our team:

  • Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the wg96 platform
  • Email: [email protected] — response within 24 working hours
  • Support Page: Browse the FAQ us for answers to frequently asked questions

We are committed to addressing every privacy-related inquiry seriously and providing clear responses within a reasonable timeframe. Your satisfaction and confidence in data security at wg96 is our top priority.

wg96's Data Protection Officer (DPO) can be reached via email [email protected] for any matters relating to more specific data protection concerns.
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Bahasa Melayu